Hiring and Management

Most coffee shop owners put off hiring a manager for too long, but it’s easy to understand why. Hiring a manager requires a ton of trust. A manager is essentially a surrogate “you” as a coffee shop owner. How do you even begin to find someone who can do what you do?  The truth is, […]

Your coffee shop’s team is the most important part of your business to invest time and effort into. Equipment can break, foot traffic can change, deliveries can be late, but a good team can make the best out of any problem. Even if you think you’re a great manager, there’s only so much you can

Once you’ve hired the right person, how do you develop them into a good employee? There are some basic philosophies about  Management Skills that all coffee shop owners need to understand. The first thing you need to realize is: the strong-arm style of management just doesn’t work! If you declare yourself supreme tyrant, if you are

For all of you shop owners and managers out there, it is important to understand the responsibilities of coffee shop hiring – ie. finding a great barista, a great supervisor, or manager to work in your operation. Your employees will be making all of your beverages and food items. You must hire people who share

Turnover in employees in the service industry can be quite high, but the right questions can help you find a good, lasting fit for your team. Whether you’re hiring for a leadership position or entry level, these interview questions will help make the hiring process go smoothly, quickly, and efficiently: Phone Screening Questions Are the